At LEDAWAI, we understand that circumstances may change, and we want to make your shopping experience as flexible and hassle-free as possible. This Cancellation & Refund Policy outlines the procedures for canceling orders and requesting refunds. Please take a moment to review and familiarize yourself with our policy.

Order Cancellation
1. Cancellation Before Shipping:

• You may cancel your order at any time before it has been shipped.
• To cancel an order, please contact our customer support team through our Contact Us page or by emailing [email address] with your order details.
• If your cancellation request is received before your order is processed for shipping, we will refund the full purchase amount to your original payment method.

2. Cancellation After Delivery:

• After receiving your order, you have a 7-day window to request a cancellation and a refund.
• To initiate a cancellation request, please contact our customer support team within the specified 7-day period.
• You will be responsible for returning the product(s) in their original condition, including all packaging and accessories.
• Upon receiving the returned product(s) and verifying their condition, we will process a refund to your original payment method, excluding any shipping fees. Refunds will be processed promptly, but please allow a reasonable time for processing.

Refund Process

• Refunds will be processed back to the original payment method used for the purchase.
• Please note that it may take several business days for the refund to reflect in your account, depending on your financial institution.

Exceptions

• Some products may not be eligible for cancellation or refund due to hygiene, safety, or other reasons. These exceptions will be clearly stated in the product descriptions.
• Customized or personalized items may not be eligible for cancellation or refund unless they arrive damaged or defective.

Contact Us

If you have any questions or need assistance with order cancellations or refunds, please do not hesitate to reach out to our customer support team. You can contact us through our Contact Us page or by emailing [email address]. We are here to help and ensure your satisfaction.

Thank you for choosing LEDAWAI. Your trust in our products and services is greatly appreciated, and we are committed to providing you with an excellent shopping experience.